NCFE LEVEL 2

CUSTOMER SERVICE

Aged 19+ at the beginning of the academic year

Lived in the EU for 3 years

Available fully funded

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back.
The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

What you will learn

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations